{"id":1732,"date":"2024-08-28T18:00:36","date_gmt":"2024-08-28T21:00:36","guid":{"rendered":"https:\/\/www.nextcompany.com.br\/base-wcompany\/?p=1732"},"modified":"2025-03-05T14:30:03","modified_gmt":"2025-03-05T17:30:03","slug":"como-realizar-a-devolucao-de-uma-venda","status":"publish","type":"post","link":"https:\/\/www.nextcompany.com.br\/base-wcompany\/como-realizar-a-devolucao-de-uma-venda\/","title":{"rendered":"Como realizar a devolu\u00e7\u00e3o de uma venda"},"content":{"rendered":"\n<p>Antes de realizar uma devolu\u00e7\u00e3o de venda, \u00e9 essencial verificar se o prazo para cancelamento da nota fiscal ainda est\u00e1 vigente. O prazo para cancelar uma NF-e \u00e9 de 24 horas, enquanto para uma NFC-e \u00e9 de 30 minutos. Excedidos esses prazos, \u00e9 necess\u00e1rio que seja feita uma devolu\u00e7\u00e3o de venda.<br>Caso a venda j\u00e1 tenha sido recebida do caixa, lembre-se de realizar o estorno da venda no caixa antes de fazer a devolu\u00e7\u00e3o.<\/p>\n\n\n\n<p>Para realizar a devolu\u00e7\u00e3o de uma venda, siga o caminho:<br><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">1. Comercial \u2192 11. Movimenta\u00e7\u00f5es \u2192113. Devolu\u00e7\u00e3o de Vendas<\/mark>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"885\" height=\"459\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-276.png\" alt=\"\" class=\"wp-image-1733\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-276.png 885w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-276-300x156.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-276-768x398.png 768w\" sizes=\"auto, (max-width: 885px) 100vw, 885px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Na tela seguinte, \u00e9 poss\u00edvel ver as devolu\u00e7\u00f5es j\u00e1 realizadas. Clique no bot\u00e3o Nova, para realizar a devolu\u00e7\u00e3o. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"475\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-283-1024x475.png\" alt=\"\" class=\"wp-image-1745\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-283-1024x475.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-283-300x139.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-283-768x356.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-283.png 1358w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Selecione a opera\u00e7\u00e3o comercial usada para devolu\u00e7\u00e3o de venda e clique em Prosseguir. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"479\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-284-1024x479.png\" alt=\"\" class=\"wp-image-1746\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-284-1024x479.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-284-300x140.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-284-768x359.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-284.png 1358w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Coloque o n\u00famero da opera\u00e7\u00e3o comercial usada na venda e o n\u00famero da venda. Caso n\u00e3o saiba o n\u00famero da venda, pode ser feita uma busca clicando na lupa ao lado do campo N\u00ba Nota.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-285-1024x473.png\" alt=\"\" class=\"wp-image-1747\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-285-1024x473.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-285-300x139.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-285-768x355.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-285.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Preencha o filtro e clique em Pesquisa.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"665\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-286.png\" alt=\"\" class=\"wp-image-1748\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-286.png 537w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-286-242x300.png 242w\" sizes=\"auto, (max-width: 537px) 100vw, 537px\" \/><\/figure>\n<\/div>\n\n\n<p><\/p>\n\n\n\n<p>Use o bot\u00e3o selecionar, para escolher qual venda deseja fazer a devolu\u00e7\u00e3o. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"495\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-287-1024x495.png\" alt=\"\" class=\"wp-image-1749\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-287-1024x495.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-287-300x145.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-287-768x371.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-287.png 1351w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Na devolu\u00e7\u00e3o de venda, temos duas op\u00e7\u00f5es, devolu\u00e7\u00e3o parcial da venda ou devolu\u00e7\u00e3o total.<br>Caso deseje realizar a devolu\u00e7\u00e3o parcial, preencha a quantidade a ser devolvida e clique em Devolver.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"475\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-288-1024x475.png\" alt=\"\" class=\"wp-image-1753\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-288-1024x475.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-288-300x139.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-288-768x356.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-288.png 1360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Na tela seguinte, preencha o que deve ser feito com o valor do item devolvido(nesse caso vamos gerar cr\u00e9dito para o cliente) e clique em Confirmar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-289-1024x474.png\" alt=\"\" class=\"wp-image-1754\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-289-1024x474.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-289-300x139.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-289-768x355.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-289.png 1360w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Caso deseje realizar a devolu\u00e7\u00e3o total, clique no bot\u00e3o Devolver Todos e confirme.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"474\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-290-1024x474.png\" alt=\"\" class=\"wp-image-1755\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-290-1024x474.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-290-300x139.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-290-768x356.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-290.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>Na tela seguinte, preencha o que deve ser feito com o valor devolvido(nesse caso vamos gerar cr\u00e9dito para o cliente) e clique em Confirmar.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-292-1024x472.png\" alt=\"\" class=\"wp-image-1757\" srcset=\"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-292-1024x472.png 1024w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-292-300x138.png 300w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-292-768x354.png 768w, https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-content\/uploads\/2024\/08\/image-292.png 1362w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Antes de realizar uma devolu\u00e7\u00e3o de venda, \u00e9 essencial verificar se o prazo para cancelamento da nota fiscal ainda est\u00e1 vigente. O prazo para cancelar uma NF-e \u00e9 de 24 horas, enquanto para uma NFC-e \u00e9 de 30 minutos. Excedidos esses prazos, \u00e9 necess\u00e1rio que seja feita uma devolu\u00e7\u00e3o de venda.Caso a venda j\u00e1 tenha [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[58],"class_list":["post-1732","post","type-post","status-publish","format-standard","hentry","category-pedidos-e-vendas","tag-vendas"],"_links":{"self":[{"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/posts\/1732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/comments?post=1732"}],"version-history":[{"count":3,"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/posts\/1732\/revisions"}],"predecessor-version":[{"id":1759,"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/posts\/1732\/revisions\/1759"}],"wp:attachment":[{"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/media?parent=1732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/categories?post=1732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nextcompany.com.br\/base-wcompany\/wp-json\/wp\/v2\/tags?post=1732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}